Q GO ("the App") is a smart queue-management service operated by TAiFam Group ("we", "us"), available on our website qgolife.com and as a mobile app. This policy explains what data the App handles.
• Queue data: ticket numbers and calling status, used to run the queue. This does not identify you personally.
• Store settings: store name, staff PIN, and logo, set by the store operator.
• Notifications: if you allow them, we send alerts when your turn is near. You can turn these off anytime in your device settings.
• Advertising (mobile app): the Android and iOS apps show ads through Google AdMob. The Google Mobile Ads SDK may automatically collect your device's advertising ID, your IP address (which may be used to estimate your general, approximate location), app interaction information (such as app launches, taps and ad views), and diagnostic information about app performance. Customers waiting in a queue see ads in the mobile app. Stores on a paid plan do not see ads on their own staff screens.
• Advertising (website): our website qgolife.com shows ads through Google AdSense. Google and its partners may place and read cookies, or use web beacons and similar technologies, in your browser to show ads, measure them and prevent fraud (see section 5b).
We do NOT collect your name, email, phone number, or precise location.
To provide the queue service: issuing numbers, showing wait status, and sending turn notifications. In the mobile app, advertising data is used by Google AdMob to show ads, measure ad performance, produce analytics, and prevent fraud; there we request non-personalized ads only. On the website, Google AdSense uses advertising data for the same purposes and may show personalized ads where the law allows and, where required, only with your consent.
Store subscriptions (QGO Pro) are processed by PayPal on the website, by Google Play in the Android app, and by the Apple App Store in the iOS app. We do not collect or store your card or bank details; these are handled by PayPal, Google or Apple under their own privacy policies.
In the mobile apps we use RevenueCat to check whether a store has an active subscription. RevenueCat receives the store's identifier in QGO (not your name or email) and the purchase records provided by Google Play or the App Store. You can manage or cancel a subscription at any time in Google Play or in your App Store account settings.
Queue and store data are stored on Google Firebase. Data is retained only as needed to operate the service.
We do not sell your data. We share data only with service providers needed to run the App (Google Firebase, PayPal, Google Play, Apple App Store, RevenueCat) and with Google for advertising as described above (AdMob in the mobile app, AdSense on the website). Learn how Google uses this information: policies.google.com/technologies/partner-sites.
You can reset or delete your device's advertising ID at any time in your device settings (on Android: Settings → Privacy → Ads, or Settings → Google → Ads; on iPhone: Settings → Privacy & Security → Tracking).
• Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.
• You may opt out of personalized advertising by visiting Google Ads Settings. You can also opt out of some third-party vendors' use of cookies for personalized advertising at www.aboutads.info.
• If you visit from the European Economic Area, the United Kingdom or Switzerland, we ask for your consent before cookies are used for personalized ads, and you can change your choice at any time.
• The website also uses your browser's local storage to remember settings such as your language and the queue numbers you are holding. This stays on your device.
Learn more about how Google uses data from sites that use its services: policies.google.com/technologies/partner-sites.
The App is intended for business use and is not directed at children under 13.
You may request access to or deletion of store data by contacting us.
TAiFam Group — taifamholding@gmail.com